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When you purchase an event ticket or multiple tickets, you have the option of transferring the ticket to other person(s). This is especially important to do if the event requires proof of registration from the attendee before being admitted into the venue. For example, the event is in-person and possessing a ticket will be checked.
An event ticket can be transferred one time only. A ticket cannot be reassigned after the transfer has been completed.
The recipient can be an app user or not. If the person is not an existing app user, claiming the ticket requires signing up first.
Transferring One Ticket Purchased
If you paid for one ticket and you want to transfer it refer to the Event Registration Confirmation email.
- Open the email and go to the Tickets section.
- Tap the View or manage order link. This opens a web browser.
- Tap the Login link located on the header section of the page. If you bought the ticket using guest checkout, refer to the article entitled Claim Your Account After Guest Checkout before proceeding.
- Once logged in, you will be on the event group page. Tap the View Ticket button in the header section.
- Then, you will see the ticket detail and ticket QR code. Tap the Transfer button.
- On the Transfer Tickets screen, scroll to the My Ticket section.
- Option 1.
1. Tap the Copy Claim Link button. This saves the claim ticket link to the clipboard.
2. Paste the link into an email or text message to share it with the recipient.
3. Tapping the link opens the claim ticket page. The recipient must have an app profile and then login to finish claiming the transferred ticket.
The claim ticket link can be used by anyone. Treat it like cash because once it is claimed or used, the ticket cannot be retrieved or transferred again.
- Option 2.
1. Notice the Send to section, and User is highlighted.
2. If the recipient is an existing app user, type this person's name in the search field. When you see the person in the search result, tap the plus + icon.
3. If the recipient is not an existing ap user, tap Email. Type the email address. Then, tap the Add Email button.
4. Tap the Save and Share button. - Click the Confirm button to complete.
- You will see that a transfer is pending.
Transferring Multiple Tickets Purchased
If buy 2 or more tickets, you will see a Transfer button at the end of the checkout process. Tap it to get to the Transfer Tickets screen.
Remember that the Event Registration Confirmation email will have the View or manage order link. Tap it to open the event page where the Login link is located on the header section. If you bought the ticket using guest checkout, refer to the article entitled Claim Your Account After Guest Checkout before proceeding.
- On the Transfer Tickets screen, scroll to the list of tickets.
- You have the option of keeping the first ticket shown as yours. To do so, toggle the My Ticket slider from "off" to "on".
- Option 1.
1. Tap the Copy Claim Link button. This saves the claim ticket link to the clipboard.
2. Paste the link into an email or text message to share it with the recipient.
3. Tapping the link opens the claim ticket page. The recipient must have an app profile and then login to finish claiming the transferred ticket. - Option 2.
1. Notice the Send to section, and User is highlighted.
2. If the recipient is an existing app user, type this person's name in the search field. When you see the person in the search result, tap the plus + icon
3. If the recipient is not an existing ap user, tap Email. Type the email address. Then, tap the Add Email button. - Repeat either step 3 or 4 above for each ticket you want to transfer.
- Tap the Save and Share button.
Access Order History to Transfer Tickets
As the purchaser of the event tickets, you have an order history section that lets you transfer tickets another way. Go to your View Profile page, then tap the Order History icon. Find the transaction and tap the Transfer Tickets link.
