A licensee (client) organization must identify the person(s) who will perform the admin role in its groups. It is a mandatory role because the group admin is responsible for administering the configuration and settings and managing the communication, activities, content, and interactions. A user’s access is updated to become an admin.  It is common to have two or more people perform the admin role.  Over time, the duties of admin could shift from person to person.

This table illustrates the tasks and features available for both user and admin. The expanded access for the admin gives this role additional tasks/features.