This article describes how to issue a refund to a member of your group's subscription membership.

Once you initiate a refund, the following takes into effect:

1. The refund is prorated based upon the last renewal.
2. The refund is processed immediately.
3. There is a refund processing charge.
4. The member is immediately removed from the subscription membership group and (if any) its subgroups.
5. The subscription is cancelled.

 Please note that members can cancel their own subscriptions. Refer to Cancel a Membership Subscription article. When a member cancels the membership, the cancellation is effective immediately.

PREREQUISITES

• You must be a group admin.
• You have the name of the member requesting the refund.
• The renewal of the subscription is less than 2 weeks ago. 

 The platform is unable to issue a refund beyond 2 weeks after the transaction was processed, known as the purchase date.

On the navigation bar, tap the Groups icon and go to the group. 
1. On the group header section, tap the 3-dots menu and choose Manage Orders. You will be taken to the Manage Subscription Orders screen.

2. Look for the most recent payment of the member requesting the refund.

3. Tap the Refund button.

4. On the confirmation screen, tap the Ok button.

5. Once the refund is processed, the refund information will show today's date and the net refund amount that the member will receive. 

The example below shows the subscription renewal that was refunded on April 12, 2022 for a transaction that was made the day prior, April 11th. The membership fee was 75 cents. The net refund amount was 73 cents.