Cancel a Membership Subscription
At any time, you may cancel your subscription to a group with subscription membership. Cancellation is immediately done. You will cease to be a remain a member of the group group and any of its subgroups right away. * From the navigation bar, tap the Groups icon and choose the group. * On the group header, tap t…
Reviewing a Group's Active Subscription Memberships
This article shows how an admin can review or look up subscription status of subscription memberships. PREREQUISITE * You must be a group admin. On the navigation bar, tap the Groups icon and go to the group with subscription membership. 1. On the group header section, tap the 3-dots menu and choose Manage O…
How to Remove Subscription Membership for a Group
Subscription Membership can be removed or deleted to cancel all active membership subscriptions for a group. Once this action is performed, it cannot be undone and is effective immediately. PREREQUISITE * You must be a group admin. 1. Go to the group with the active subscription membership. 2. Click the Sub…
How to Issue a Refund for Subscription Membership
This article describes how to issue a refund to a member of your group's subscription membership. Once you initiate a refund, the following takes into effect: * The refund is prorated based upon the last renewal. * The refund is processed immediately. * There is a refund processing charge. * The member is imm…
Stripe Merchant Account
This article is for licensed clients. Payment Processing Service Stripe is the payment processing service for app transactions including Subscription Membership subscription dues and event registration. Your organization will need to establish a Stripe merchant account. Your merchant account becomes a connected a…
How a Member Manages a Group Subscription Membership
Subscription Membership establishes paid subscriptions for a group. Members pay monthly dues to belong. Each group with Subscription Membership operate separately in the app. This feature is integrated with Stripe, the processor of the transactions. The app does not store any credit card information. The payment pro…
Where is the merchant account payout?
Or your question might be: Where is the group subscription or event group ticket payout? This article applies to clients who are using the app for subscription membership subscriptions, paid events, and other products. It explains how to research and determine what's going on with an expected payout of funds from …
Subscription Membership for a Group with Approval Required
This article explains the process and user experience when a private group is set with approval required to join and members pay a subscription (known as subscription membership). PROCESS * A user submits a request to join. * The group admin reviews and approves the request. * The app sends a notification to t…
How to Setup Group Subscription Membership
Subscription Membership establishes paid subscriptions for a group. You will set one price for members to pay monthly. This feature is integrated with Stripe, the processor of the transactions. The app does not store any credit card information. The payment processing is fully compliant with the Payment Card Industry…
