Remove an Admin
As an admin, you can remove other admins that manage the group. 1. Navigate to the group page. 2. On the group header, tap Members. 3. On the Admin tab, look for the person’s profile. 4. Tap the 3 dots menu for the profile, and choose Remove as admin. 5. A pop-up will appear. Tap the OK button to confirm r…
Group and Event Group Images
The group and event group header section contains two images - the thumbnail and cover. Upload high-resolution photos or graphics for best results. The dimensions of the images are as follows: * Thumbnail: 600 x 600 px * Cover: 1920 x 600 px Alternatively, you may search the image library using keywords and choo…
Create a Subgroup
_Subgroups are available to licensees only. If you want the ability to create subgroups for your organization please submit a support ticket._ ## TL;DR (the short version) Any admin of your group can create a subgroup. Go to your group dashboard and tap the Plus button in the header. Tap Create Subgroup from the men…
How to Issue a Refund for Subscription Membership
This article describes how to issue a refund to a member of your group's subscription membership. Once you initiate a refund, the following takes into effect: 1. The refund is prorated based upon the last renewal. 2. The refund is processed immediately. 3. There is a refund processing charge. 4. The member i…
Group Code
The group code is used to invite people to join groups with private visibility. A group code has a corresponding group link. ![][1]_ The group code/link cannot be changed once it is set and saved. _ The code must be a minimum of 4 characters. A character can be a letter, number, or symbol. [1]: https://hf-files-…
Group Information and Settings
Consider having the following information available ahead of creating or updating the group settings: * Group title * Group description * Cover photo * Thumbnail image * Country * Privacy setting * Do you want to approve members? If yes, users will join only after being approved by an admin. * Do you…
Subscription Membership for a Group with Approval Required
This article explains the process and user experience when a private group is set with approval required to join and members pay a subscription (known as subscription membership). **PROCESS** 1. A user submits a request to join. 2. The group admin reviews and approves the request. 3. The app sends a notificat…
How a Member Manages a Group Subscription Membership
Subscription Membership establishes paid subscriptions for a group. Members pay monthly dues to belong. Each group with Subscription Membership operate separately in the app. This feature is integrated with Stripe, the processor of the transactions. The app does not store any credit card information. The payment proc…
How to Setup Group Subscription Membership
Subscription Membership establishes paid subscriptions for a group. You will set one price for members to pay monthly. This feature is integrated with Stripe, the processor of the transactions. The app does not store any credit card information. The payment processing is fully compliant with the Payment Card Industry …
Managing a Group
The group admin manages the settings and configuration that determine how the group functions and what the experience will be like for members. ![Helpful Tip][1] If possible, login through a web browser on a laptop computer to perform admin tasks. Go to [app.commissioned.global/login][2] to login. The platform will a…
